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The IQ Fax Archive Connector for RightFax

Managing the storage of faxes on a high volume RightFax system can be a nightmare for administrators. Retention policies often require that faxes be kept for years, but maintaining a large number of faxes in RightFax can be detrimental to performance – slowing down the RightFax system to the point where it becomes unusable. The best course of action is to get those faxes out of RightFax and archived into a true document management system.

The IQ Fax Archive Connector for RightFax allows administrators to balance fax retention policies with the preferred practice of purging faxes. RightFax can be configured to schedule faxes to be archived after a specific period, and the IQ Fax Archive connector will automatically save a copy of the fax and all its associated metadata into a powerful document management system. Once your fax has been archived, RightFax will purge the fax from its data store during its nightly maintenance period.

Finding a specific fax can be extremely frustrating when using FaxUtil – especially when there are years’ worth of faxes to search through. IQ Fax Archive has a built-in OCR engine that will convert the fax image into searchable text, allowing administrators to not only search on fax metadata – such as Date, Owner, etc. – but also perform full-text searches on the actual content of the fax. This powerful search tool will cut down on the amount of time necessary to find a fax when the need arises.

IQ Fax Archive for RightFax has many other features that one would expect to find in an enterprise grade document management system, including:

  • Smart Routing Capabilities
  • Built-in PDF-compatible Annotation
  • Rules Setting for Automatic Routing and Processing
  • E-Signature, powered by DocuSign

Get Pricing

For more information on IQ Fax Archive Connector for RightFax and other fax-related solutions email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866.730.1700 to chat with one of our software specialists.


Typically, when you place an order online, you immediately receive confirmation via email that your order was successfully received. Having a reliable way to confirm the successful receipt of an inbound fax can be critical for organizations that transmit time sensitive information, especially those in the healthcare and finance spaces.

Most auto-reply fax solutions rely solely on the Caller Id to provide the information on where to send the auto-reply fax. This was not a large issue when faxes were sent mainly from fax machines connected directly to a phone line. However, with the rise of server-based fax solutions caller id information is not always sent reliably, leading to massive auto-reply failures.

The Advanced Auto-Reply Module gives you the ability to reply to incoming faxes with a personalized, branded template that features a thumbnail image of the first page of the sender’s original fax. This tool ensures a high success rate of outbound auto-reply faxes using complex logic to determine where to send the auto-reply. It uses the following three ways to determine the appropriate number:

  1. The CSID of the incoming fax
  2. The ANI (Caller ID) of the incoming fax
  3. A translation table that maps the CSID of the incoming fax to a valid fax number.

This translation table is the key that makes the Advanced Auto-Reply Module the most powerful solution available. The translation table is automatically populated with the CSID of any failed auto-reply fax. The fax administrator can then add a proper fax number for that CSID. Subsequent attempts to send an auto-reply will then use the translation table to find the correct reply fax number based on the provided CSID. Problem solved.

To learn more about our Advanced Auto-Reply Tool, call us at 866.730.1700 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Due to the recent outbreak of the WannaCry ransomware and other malware based on EternalBlue exploit, customers have been contacting the Advantage Technologies helpdesk asking us how they can better protect their RightFax servers and Fax Gateways. We recommend that all RightFax servers, gateways or SBCs running Windows operating systems be treated as any other Windows Server, with regular OS updates and backups. This includes Dialogic DMG4000 gateways, and Sonus SBC 1000/2000 models with the ASM Module (SBCs without the ASM module have no Windows components and are not affected).

Customers running supported versions of the Windows operating system will have had access to security update MS17-010 (https://technet.microsoft.com/en-us/library/security/ms17-010.aspx) since March. If automatic updates are enabled or the update has been manually installed, their servers are protected. The supported Windows versions are:

  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
  • Windows 8.1
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows 10
  • Windows Server 2016

We encourage the installation of the update as soon as possible on any Windows operating system vulnerable to the exploit.

Despite being out of support, Microsoft has taken the extraordinary step to release security patches (http://www.catalog.update.microsoft.com/search.aspx?q=4012598) to protect against this vulnerability for the following operating systems:

  • Windows 8 x86
  • Windows 8 x64
  • Windows XP SP2 x64
  • Windows XP SP3 x86
  • Windows Server 2003 SP2 x64
  • Windows Server 2003 SP2 x86

Please contact Advantage Technologies help desk at 212-717-7700 if you have any questions regarding patching your current servers or upgrading to a supported version.


This year, Advantage is celebrating its 20th year in business! The world has changed a great deal over these last two decades. When we first started our company back in 1997, cable modems were an emerging technology, DVD was “the next big thing”, and of course, the paper fax machine was a mainstay of most any office. But as technology advanced, so too did Advantage.

We are proud to still be helping clients from far and wide enjoy the advances in fax server technology as a RightFax Partner and Distributor. We are forever thankful to have a loyal client base without whom all our hard work would be meaningless.

Over these past two decades, as we have helped our clients meet the challenges of securely delivering and storing electronic communications, our customer base has grown considerably along with our reputation. We are proud of the numerous awards and accolades we have won over the years. Most importantly, we greatly appreciate our clients, employees, and partners for their contributions to our continued success.

This 20th anniversary is also an occasion to look to the future because without question, our greatest achievements lie ahead of us. We believe the fax industry, and the technology industry in general, will evolve faster than ever before. And, we at Advantage will happily be at the forefront of the evolution.

--Barry Malter, President


Advantage Technologies invites you to join our next webinar to learn how to improve the management of your RightFax system. 

faxpulseOur 30-minute webinar will show you how to use the key performance indicators from the FaxPulse BI analytics dashboards on health, volume, and usage to make informed, strategic decisions regarding your fax communications. You will also learn how the FaxPulse BI Monitoring & Alerting Module can keep you informed on what's happening within your RightFax environment so you can head off potential problems and respond to issues more quickly.

FaxPulseScreenshots

Topics to be covered include:
* Using analytics to maintain a healthy RightFax environment
* Trends in traffic, preventive maintenance, and project planning
* Faster issue resolution through the early recognition of potential problems

Date: Wednesday, March 8, 2017
Time: 1:00-1:30pm (Est)

Hosts: Jeff Kunstler, VP of Technical Services at Advantage Technologies and Jonathan Andrews, Product Manager for FaxPulse BI at Advantage Technologies

Register Now


Last year, Verzion conducted a research study to find out the motives for data breaches in various industries—healthcare was one of them. According the research report, data breaches in the healthcare industry were more like to be the result of human errors such as stolen assets, miscellaneous errors, mishandling PHI or privilege misuse. Most data breach incidents, 32 percent, were the result of the latter. What should be a major concern for any healthcare organization is the fact that most incidents were discovered by the customer or an auditor, which could mean serious risk exposure that can lead to costly civil penalties and even criminal consequences. There are two key ways healthcare organizations can ensure their data is protected and in compliance with regulatory requirements including HIPAA. The first is simple: educate staff on what their obligations are regarding complying with regulations and policies. The other is to adopt technologies that strengthen the ability to comply with and enforce policies.

Many healthcare organizations are transitioning from traditional stand-alone faxing to more modern, electronic document delivery technologies such as RightFax. RightFax is an automated fax server that operates similarly to an email server by allowing users to send and receive documents from various sources via telephone connection or the cloud.

Healthcare organizations choose RightFax because it helps to eliminate errors associated with manual faxing and enables the delivery of encrypted files via secure email to fax with certified delivery. It also integrates with most vertical applications and EMR systems while leveraging your current infrastructure. RightFax serves to increase data protection, aid compliance efforts, and reduce exposure to risk.

For more information on how RightFax integrates with healthcare EMR systems and improves PHI data protection, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866.730.1700 to chat with one of our experts.


If you're still using an older version of RightFax, you're missing out on significant enhancements that come with the new 10.6 version, especially if your organization does high-volume faxing. RightFax 10.6 includes important enhancements and upgrades related to usability, software support and enterprise grade capabilities— including integration with the latest version of Microsoft Exchange. For Advantage Support customers, the software itself is available for free as part of your support package!

RightFax 10.6 features and capabilities include:

  • Support for New Versions of Microsoft Products
  • Updates for RightFax Connect
  • Ability to Modify Conversion Settings
  • FaxUtil Improvements
  • Increased Functionality for Web Client
  • Improved VPAT / 508 Compliancy
  • Redesigned Enterprise Fax Manager (EFM)
  • Enhanced SMTP Gateway Functionality

For more information on RightFax 10.6 and other fax-related solutions email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866.730.1700 to chat with one of our software specialists.


Many organizations depend on hosted and cloud-based technology solutions to help improve their business workflows, reduce paper-related costs, and increase employee productivity. But sometimes real difficulties can arise when integrating cloud-based technologies with business-critical applications like RightFax, the market leader in automated fax server software. In this case, users integrating RightFax with Microsoft Office 365 and Exchange Online, both cloud-based solutions, in order to send and receive faxes directly from Microsoft Exchange/Outlook discover that the integration does not work when using Cached Exchange Mode. To help users address this particularly pesky problem, Advantage Technologies recently developed a unique solution: the Advantage Office 365 plugin for RightFax, fondly nicknamed the “fax hammer”.

For all users, the “fax hammer” seamlessly enables interoperability between Office 365 and the RightFax. Furthermore, there is minimal client configuration and the server-side (i.e. cloud-side) is very similar to OpenText’s documented configuration for the Exchange Connector. But here’s the best part: the solution requires zero action on the part of the user since the plugin triggers when the user hits send. It’s that simple!

For more information on the Advantage Office 365 plugin for RightFax and other fax-related solutions email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866.730.1700.


New from Advantage Technologies, FaxPulse Business Intelligence Suite is a powerful Business Intelligence tool plus monitoring and reporting dashboard for your RightFax system. Born out of a need for organizations to gain deeper insight into their fax traffic while monitoring their OpenText RightFax Fax Server environment, FaxPulse Business Intelligence Suite allows you to:

  • Actively monitor RightFax Fax Server(s) performance via multiple dashboards
  • Pinpoint failures before they become an issue
  • Provide detailed metrics to help visualize capacity and understand trends
  • Save money by preventing unnecessary down time

We recently hosted a brief and informative webinar entitled, “FaxPulse Business Intelligence with Monitoring & Alerting for RightFax” discussing how Fax Pulse Business Intelligence can help organizations make informed decisions regarding their RightFax Environment. The webinar recording can be located by clicking hereFor more information about FaxPulse Business Intelligence, please visit our FaxPulse page.


Despite the success of email, fax is still very high in demand. Many organizations, especially those in the healthcare industry, are implementing RightFax
as their fax server solution. RightFax provides a secure and cost effective way to manage fax and document distribution, and can integrate with:

  • Nearly all Electronic Medical Records, or EMR, systems
  • Email solutions such as Microsoft Exchange and Lotus Notes
  • Multi-Function Printers included HP, Xerox, Lexmark and others

Furthermore, Healthcare organizations demand that faxes have page by page confirmations as well as an official time and date stamp. RightFax can easily provide you with a full audit trail to track every fax  transmission. Many organizations choose to leverage their existing internet connection with Fax over IP (FoIP)  for ther fax transmissions. Fax over IP can offer many benefits, such as:

  • Cost savings by ridding of dedicated fax T1/PRI lines
  • Pay for actual usage
  • Virtulized fax environment without the need of a fax board

Our strategic partnership with babyTEL, a leader in Fax over IP, allows our customers to save time and money with their certified T.38 SIP Trunking. Along with babyTEL’s a patented AES 260 fax encryption, you can be sure that health records being transmitted over the Internet remain completely private and protected, while remaining HIPAA compliant.

For more information about RightFax and babyTEL SIP Trunks, please view our recently aired webinar. The link to the on-demand video can be found here.


Come join us March 15th at 2PM EDT to discuss: “FaxPulse Business Intelligence with Monitoring & Alerting for RightFax.” The FaxPulse BI Suite helps organizations make informed decisions regarding their RightFax Environment. The Analytics Dashboards provide details on Key Performance Indicators and Trends, while the Monitoring & Alerting module keeps administrators informed on the current status of the system.

Features include:
• FAX VOLUME / PAGE COUNT
• FAILURE RATES
• CHANNEL UTILIZATION
• TOP USERS / GROUPS
• SERVER STATUS
• QUEUE DEPTH
• CONFIGURABLE ALERT THRESHOLDS
• SYSTEMS INTEGRATIONS MONITORING

Join us Tuesday, March 15th at 2PM EDT to discuss “FaxPulse Business Intelligence with Monitoring & Alerting for RightFax.” This product overview will be hosted by our very own VP of Technical Services, Jeff Kunstler, who will be joined by Jonathan Andrews, Product Manager at Advantage Technologies.

FaxPulseBI transparent


With the release of CryptAgent v1.5.0, babyTEL customers can now use Advanced Encryption Standard (AES), the strongest encryption algorithm available, to encrypt their Fax over IP (FOIP) communications between their RightFax servers and the babyTEL Session Border Controller (SBC) servers. AES encryption is one of the strongest encryption algorithm available to the public and is approved by the United States government and the National Security Agency (NSA). This will help to ensure the authenticity, integrity, and confidentiality of your FoIP traffic as it passes over the internet.

babyTEL is the number one fax enabled SIP trunking service provider, with systems designed specifically for FoIP. Advantage Technologies recommends babyTEL SIP trunking services to our customers for many reasons, including:

• No fixed monthly fees

• Cost savings over time

• No hardware to purchase

• Highly available with built in redundancy

Please visit our babyTEL with RightFax page for more information about how babyTEL can benefit your RightFax system.

Join us Tuesday, February 9th at 2PM EST to discuss "RightFax and babyTEL SIP Trunks." Our very own VP of Engineering Jeff Kunstler will be joined with Mike Di Perno, Product Manager at babyTEL. Sign up today, space is limited!

Reserve your webinar seat now at: http://bit.ly/1KI1zI4

 ati babytel webinar


As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Feature Pack 2 Service Release 2!

OpenText recommends the installation of Service Release 2 for all RightFax 10.6 Feature Pack 2 server and client installations. Service Release 2 includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Feature Pack 2 Service Release 2 for RightFax 10.6 from the OpenText Knowledge Center* by visiting the following link:

https://knowledge.opentext.com/knowledge/cs.dll/open/15703289

If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.

*Note: Active RightFax support is required in order to access the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out ourSupport Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.

We can provide you with professional services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-866-730-1700.


Advantage Technologies would like to wish everyone a healthy, happy Holiday Season, and a prosperous the New Year! We thank all of our customers for their patronage, and could not be more excited to work with you in 2016.

This past year has been one of our busiest on record, full of hard work and new opportunities. We are happy to remain the leading OpenText Platinum Partner and Authorized Service Provider in North America. We thank OpenText for recognizing this in naming us OpenText 2015 Global IX VAR of the Year!

Our strategic partnership with Sonus has reaped immediate rewards for both our customers and ourselves, making the Sonus SBC our preferred fax gateway solution. Sonus SBCs provide the flexibility and stability we look for in fax infrastructure solutions.

As for our holiday business hours, our offices will be closed this Friday, December 25th for Christmas, and again on Friday, January 1st, 2016. There will be no
RightFax support* on these two holidays. We will return to regular support hours the next business day after the holiday.

*Our customers with 24/7 Support are able to request support if they experience a RightFax Production Emergency. If you have a 24/7 support plan and are experiencing a RightFax emergency, please call the 24/7 support number that was provided to you (it can be found on the RightFax Support Certificate).

Although it may be too late to shop for Christmas presents, you can still take advantage of our end of year Sonus deal, saving you up to 50% on Sonus
SBC Fax Gateways! Hurry, as the promotion ends next Thursday, December 31st!

Please contact us at 866-730-1700 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information about RightFax or if you require support for your RightFax server.

We thank you for your loyalty and support.


Advantage Technologies was recently named the 2015 Global IX VAR of the year! The award recognizes Advantage Technologies for their top performance in Information Exchange, one of the five key pillars of the Open Text Enterprise Information Management (EIM) strategy that includes RightFax, Fax2mail, RightFax Connect, Secure Mail, and Secure MFT solutions. OpenText awards partners each year in a variety of different categories, celebrating their outstanding achievements and commitments in providing OpenText EIM solutions to customers around the world.

“We appreciate the recognition of the OpenText IX VAR of the Year award”, said Barry Malter, President of Advantage Technologies, “Our sales and support teams understand that creating long term customer relationships where we provide a high value proposition, and a commitment to customer service, is paramount to our success. I think 2016 will be another strong year for our company as major changes in the Open Text Partner program were recently announced that de-authorized most RightFax OpenText partners. While Advantage Technologies continues to be an OpenText Platinum ASP Partner, we are nevertheless proactively adding to our staff to ensure we can continue providing the level of service our customers and partners have come to expect from us for almost 20 years.”


Fax is an effective channel of communication for business; more often than not, it is usually part of a larger workflow. Received faxes need to
be imported into some line-of-business application, say an EMR system or a document management application, to be processed. Quite often, matching a fax
to the correct record in the application is a manual process, making the correlation of data expensive and prone to user error.

What’s the alternative? To automate this process, some might think that a customization of the import routine would be the way to go, requiring extensive custom developmentto implement your specific business rules. This can be expensive and rigid, requiring the rewriting of code should your line-of-business application need to be upgraded or your business rules changed. It would be preferable to do as little custom coding as possible, and use off the shelf modules and software to automate the process. Leveraging the add-on modules of RightFax will allow us to automate this process, while writing very little custom code.

Let’s say that it is necessary to provide an account number to your line-of-business application to be able to automatically match an imported fax to a specific account. Also, let’s suppose that there is a database that contains both the account number and the account’s related fax number. The simple solution would be to look up an account number based on the caller id for a received fax before it is imported into an application, and provide that account number to the import process.

Let’s see how.

First, we can use the RightFax XML Generator Module to write both the body of the fax and some metadata to a specific folder (call it the XML INBOX). The XML Generator allows us to customize the output of the metadata, choosing the information that we need. Let’s say we want the DID (the inbound fax number,) the ANI (caller ID) and image filename to be included in the metadata.

Second, we configure an input in the RightFax Integration Module to monitor the XML INBOX folder and perform an action on any XML file that it finds. Here’s is where we do some custom development. I would suggest writing a simple PowerShell script that performs the following steps:·

  • Open the XML file
  • Reads the ANI
  • Runs a SQL query to lookup the related account number
  • Writes the account number back into the XML file
  • Moves the image file and the XML file to another folder for importing (call it the IMPORT INBOX)

Finally, a second input is created in the Integration Module to monitor the IMPORT INBOX folder and to run the command to import the fax into the line-of-business application, using the account number that has been added to the XML file.

All told, you are looking at about 50 lines of custom code. This mans there is little risk to automating this process. If the process needs to change, all that is necessary is to update your PowerShell script.

The previous example illustrates the power and flexibility of leveraging a few of the add-on modules to automate steps in your overall business process workflow, saving your usiness time and money. We enjoy working with our clients to understand how fix fits into their business as a communications channel, and provide suggestions on how we can help streamline their workflows, leveraging their existing RightFax investment to help them succeed.


Our offices will be closed this Thursday, November 26th in observance of the Thanksgiving holiday. There will be no RightFax support*on this day. We will return to regular support hours on Friday, November 27th.

*Our customers with 24/7 Support are able to request support if they experience a RightFax Production Emergency. If you have a 24/7 support plan and are experiencing a RightFax emergency, please call the 24/7 support number that was provided to you (it can be found on the RightFax Support Certificate).

We hope you enjoy your Thanksgiving holiday with your loved ones. When you return, check out our end of year Sonus deal, saving you up to 50% on Sonus SBC Fax Gateways! Hurry, as the promotion ends December 31st!

Please contact us at 866-730-1700 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information about RightFax or if you require support for your RightFax server.

Happy Thanksgiving!

Happy Thanksgiving Pictures 700x300


Things are shaking up at OpenText. In an effort streamline the sales and support experience for customers, OpenText has made some considerable changes to their partner channel. Many RightFax partners have been terminated, therefore losing their ability to sell and support RightFax and RightFax Connect Cloud solutions. Many of these former partners are now selling their direct “best effort support” with no upgrade entitlements or escalation capabilities to OpenText. In addition, Advantage is currently working with some Partners to move their RightFax clients to Advantage ASP RightFax Support from our North American helpdesk, with all OpenText entitlements. We welcome the opportunity to work with your company to provide ongoing RightFax support and service.

Advantage Technologies Inc. remains an active OpenText Information Exchange Platinum ASP partner in North America. Recent announcements regarding changes to the OpenText Global Partner Program have adjusted the way in which we will work with our partners go forward. While some partners will be impacted by these recent changes, Advantage will continue to be a valued member of the OpenText Global Partner Program.

OpenText is focused on continuing to drive strong value added relationships within the partner community. Advantage is continuing to sell and provide ASP support for the RightFax solution.” Jennifer Kerr, OpenText, Director Global Partner Programs

The bottom line is that Advantage Technologies is still the leading OpenText Platinum Partner and Authorized Support Provider (ASP) in North America.

For close to twenty years, thousands of customers have leveraged our technical expertise, from designing complex high availability RightFax solutions, to planning system upgrades and migrations. Advantage Technologies has been recognized for outstanding performance and demonstrated leadership in implementing and supporting OpenText RightFax and Cloud solutions.

Many customers choose Advantage Technologies for all their Information Exchange needs:

  • North American based help desk with priority escalation to OpenText support
  • 24x7 support plans available
  • Over 95% customer retention rate
  • Leading integrators of RightFax specializing in Healthcare and EMR integration

If your current provider is no longer authorized, we can help. Give use the opportunity to show you why many customers choose Advantage. Contact us today at 866-730-1700 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 OT_Partner_Platinum_CMYK-01.jpg


We will be hosting a live webinar presentation on Thursday Nov. 5th, at 1PM ET. 

Many organizations have migrated to a virtual server environment in order to reduce IT overhead. With server virtualization commonplace, physical fax boards are becoming obsolete as organizations replace them with fax gateways. Sonus Session Border Controllers (SBCs) provide the ultimate in performance, reliability, and flexibility: allowing your system to communicate via PRIs, T1s or SIP trunks.

Join us for an informative webinar on Thursday, November 5th at 1 PM ET as we discuss the different reasons on ‘Why Use a Fax Gateway?’ Advantage Technologies VP of Engineering Jeff Kunstler will be hosting the webinar, along with special guest Umar Kabir, Product Manager from Sonus. They will discuss the features and benefits of using a Sonus SBC as a fax gateway solution.

Tune in and be sure to learn about our exclusive Advantage / Sonus competitive replacement promotion!


As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Feature Pack 2! OpenText recommends the installation of Feature Pack 2 for all RightFax 10.6 server and client installations. Feature Pack 2 includes a number of new features and important fixes:

  • Admin can specify a duplicate image directory (great for high availability and disaster recovery!)
  • Groups can have up to nine alternate administrators
  • Users can show a DID/DNIS column in the fax list
  • Users can view and print a confirmation page
  • Advanced Audit Report shows who adds, modifies, or deletes RightFax user accounts
  • Disabled users can be automatically moved into a RightFax group or deleted
  • User accounts have a new description field
  • Users can see a coversheet preview
  • Users can place an image on a fax page (great for signatures!)
  • Admin can include ISDN Calling Party information with SIP or h.323 FoIP calls
  • SSL connection to SQL

These are just a few of new features introduced; please check the release notes on the download page for additional features and details on bug fixes.

Our customers can download Feature Pack 2 for RightFax 10.6 from the OpenText Knowledge Center* by visiting the following link: https://knowledge.opentext.com/knowledge/cs.dll/open/15703289  

(If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.)

*Note: Active RightFax support is required in order to access the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out ourRightFax Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.

We can provide you with RightFax Professional Services, should you require assistance in updating your RightFax 9.4, 10, 10.5 and 10.6 server. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.or 1-866-730-1700.